APG Netherlands. Shaping a new Home for Strategists.

Oktober 18th, 2011 • Strategy
Tags: Agencies, Amsterdam, APG, apgdigital, Article, Netherlands, new biz, Strategy, World

Most of you know that I live in Amsterdam for a while now – a city with many agencies, some Strategists but almost without connecting links between them.

A couple of months ago I wrote about an idea that some of my fellow Strategists and I carried around with us for a while: Founding an Account Planning Group in the Netherlands. I don’t want to go too much into detail here but all of us sensed that the small but very international Planner community in the Netherlands needed more exchange, progress, representation and also standardization. The result was one of the most pragmatic professional processes I have ever been part of. Yesterday we simply founded the Dutch franchise of the British (and Global) Account Planning Group – as guild of Planners here.

Our plan: to create a professional community for strategists that serves as forum for knowledge exchange, inspiration and networking for our little group of Strategists. We haven’t got many resources right now. But we are happy to welcome any brand and communications strategists in the Netherlands who want to help us shape this platform for the Strategists in the Netherlands (be they Dutch or not)

If you are one of them…

• sign up for our Linked-in group and spread the news
• join us for our opening event on Nov 17 at Strawberry Frog Amsterdam
• help us shape this group

A couple of weeks ago I have written an article for German magazine New-Business (which is closely connected with the German APG) about this process. I am looking forward to see us make the new APG NL become part of Europe’s Planner guilds.

The article (in German). Please click it to see it full size.

Mobile Apps. Why responsive design actually begins on the server.

September 28th, 2011 • Mobile
Tags: Apps, Mobile, Presentation, Strategy, Tech, Tools

Yiibu is a small office in Edinburgh specialized in Mobile marketing. And they spent quite some time to think about more efficient processes in creating mobile apps – particularly in replacing native with web apps.

If there is such a thing as a superhit on Slideshare their first presentation Rethinking the Mobile Web comes pretty close to it. And the deck embedded below is again a strong statement for web apps.

It is long but very smart.

It is just a bit more than a year that Chris Anderson on Wired claimed that the future will be “driven primarily by the rise of the iPhone model of mobile computing, and it’s a world Google can’t crawl, one where HTML doesn’t rule.”

I guess this one time he was wrong.

Planner Survey 2011. The State of Marketing-Strategy Worldwide.

September 18th, 2011 • 1 comment Strategy
Tags: Agencies, Jobs, Money, Planning, Report, Salary, Strategy, Study, Survey, Truth, World

I have to admit I am a bit late with this post. But I have been travelling so please forgive me if you know about the ‘Planner Survey 2011‘ already. Many of you know this survey which my colleague Heather LeFevre conducts annually. Heather is Head of Planning at Strawberry Frog Amsterdam and for the seventh time she has tried to shed some light on the state of Marketing-Strategy worldwide – a remarkable effort for such a niche ‘industry’ within a ‘niche industry’.

I don’t want to say anything about her research. Just check out the 2011 document below. But I really want to thank Heather for her continuous curiosity in this topic. Great insights. I particularly the more localized character of this year’s survey compared with 2010′s data.

By the way: If you want to follow Heather on twitter, do it here.

Consumer Love. IBM shows how not to ask the right questions.

August 15th, 2011 • Reports, Social, Social Business, Strategy
Tags: Adaptation Marketing, Facebook, IBM, Media, Prediction, Presentation, Report, Research, Social Influence Marketing, Social Networks, Strategy, Trends

IBM has just published a study called ‘From Social Media to Social CRM‘ (PDF download). I first liked it because it was not boring. It did not repeat the same old shit that you read anywhere else. In fact…it seemed quite uncomfortable and innovative. At first.

So at first some of the study’s claims did not sound very surprising, nevertheless heretic for many people in the industry. IBM found out that most people are not so much into learning about your next campaign on social networks. They are actually almost exclusively interested to meet their friends. And pretty much the only reasons why they friend a brand – according to IBM – is VOUCHERS.

Yes. All of us hate these types of relations.

Who wants to date a girl that only spends time with you because you pay all the restaurant bills?

IBM has got an explanation for you why you spend time with this girl (the social consumer): Simply because you want to think the girl loves you.

Businesses are three times more likely to think consumers are interested in interacting with them to feel part of a community. Businesses also overestimate consumers’ desire to engage with them to feel connected to their brand. In fact, these two activities are among the least interesting from a consumer’s perspective.

Consumers are willing to interact with businesses if they believe it is to their benefit, feel they can trust the company and decide social media is the right channel to use to get the value they seek. That value could be in the form of a coupon or specific information. Engaging with a company via social media may result in a feeling of connectedness for consumers – an emotional, intangible gain – but the wish for intimacy is not what drives most of them.

I agree with the latter claim even though IBM streamlined the study to make sure everyone understands VOUCHERS as the key consumer desire. How? By benchmarkting the girl’s (social consumer’s) top reasons why she dates you compared to your top reasons why you date her. The result could not be much different. And yes: According to this study most of her top reasons to date you are connected to restaurant bills.

So does that mean all of us should forget about investing into next year’s social activation? Definitely not.

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APG Netherlands. Does Holland need a Strategy Foundation?

Juli 31st, 2011 • 6 comments People
Tags: Amsterdam, APG, apgdigital, Netherlands, Strategy

I live in Amsterdam for a bit more than a year now. There is an old joke about Germans (no, not the one with the towels or with invading other countries) that whenever you put a German somewhere he will try to found some type of club. And I am no exception to this rule.

After arriving in Amsterdam I tried to get in contact with (professionally) likeminded people. And I was surprised to find out that it wasn’t quite easy to meet other Strategists.  I knew some of the local Strategists via twitter but all connections between them were 100% personal – either you knew a couple of your colleagues from other agencies or you didn’t. No real professional network structured collaboration of the Dutch and the Expat Strategists in and beyond Amsterdam.

Thanks to the support of (the perfectly well connected) Heather Le Fevre I was able to invite the major share of Amsterdam’s Brand/Account/Creative/Younameit Planners to a bimonthly ‘Stammtisch‘ event which we organize via a Facebook Group (feel free to apply for access if you consider yourself a Amsterdam Strategist). Our little group has grown to more than 60 Planners in and around Amsterdam and we meet on a regular basis.

But honestly – shouldn’t interaction between Strategists in the Netherlands be more than an informal Beer every once in a while? I think it should.  And I would like to discuss whether this should be something they call Account Planning Group (APG) in the UK and in Germany. Yes, I am talking about a formal institution.

So what is an APG and why is it purposeful? APG UK defines the mission in the following way

• Encourage dialogue among the members and provide a ‘home’ for planners, representing the interests of the planning community.
• Provide training especially for younger members of the community
• Give access to Case Studies
• Enable new publications on the subject of planning, contributing to other publications, and organising various events and debates.

APG is a not-for-profit organisation run for and by its members. That means it needs some kind of membership fees. And it also usually requires a small team to run day-to-day operations on behalf of the larger community. If you want to learn more about the role of the Account Planning Group check out the UK’s APG website.

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15 Years Later. A Conversation with my first Creative Director, Steffen Herbold.

Juli 24th, 2011 • Allgemein, Social, Social Business, Strategy
Tags: Agencies, Experimental, Germany, Interview, People, Social, Social Influence Marketing, Social Media, steffen herbold, Strategy, Trends, WOB

A couple of weeks ago I talked about first jobs with a friend.

WOB was/is the name of my first employer/agency. And before anyone asks: Yes, Werbung und Organisationsberatung sounds awfully German. But I still think this dedicated B2B agency from the south of Germany is one of the most professional agency brands I ever worked for. B2B is tough. B2B is rarely considered as cool. And even though marketing Supply Chain Management Software or Nanotech solutions is definitely not for everyone, I am still happy I took my first steps in the agency world as part of the team from Viernheim (yes, Viernheim). It was one of the best ‘schools’ for a young marketing guy like me.

Back in the days when I realized I am better in copywriting than in Project Management there was one guy who thought I might be right. Steffen Herbold is Creative Director at WOB (pretty much since God created the Earth). He is a great copywriter, a very, very smart man, and he is one of the people I definitely do not meet as often as I should.

I kind of rediscovered Steffen (sorry Steffen) two years ago. After not being in contact for a while, we connected on Facebook and hold a steady dialogue since then. I was really interested to find out about how a dedicated B2B agency like WOB perceives the challenges by the Digital revolution in general and the social web in particular. And Steffen was so nice to answer a couple of questions. I am sure if you leave a comment he will gladly answer your questions as well.

Hi Steffen. Which role does Social Media play for a B2B agency like WOB nowadays?
A big one.

How different are B2B and B2C in this regard?
Well, obviously buying a chocolate bar and a ERP software have absolutely nothing in common. Apart from one thing: There are emotions involved. But whereas the purchasing processes of FMCG’s are individual and impulsive by nature, the buying process in a btob context is collective and reflected – so it is no wonder that these differences become manifest in social media too. I would put it this way: In b2c social media are capable of creating something like a “virtual nearness” between a brand and its target group, in b2b they’re an adequate tool to truly deepen existing relationships. You might as well say: b2c is brilliant flirting, b2b is serious marriage.
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Blast Radius. Strategy Summit Europe 2011.

Juli 8th, 2011 • Allgemein
Tags: Agencies, Amsterdam, Blast Radius, personal, Strategy

So I just spent two great days with about a dozen strategy colleagues from our five European Blast Radius offices. The agenda for the first Strategy Summit for our (massively growing) agency was to share our individual perspectives on how to further develop strategy for our clients. And of course getting to know each other.

Quite impressive to realize that the agency I joined in 2010 really has become a major player in (and beyond) Europe. Even more so considering the fact that we built this in just one year with a number of really cool major brands as clients. Thanks to the whole strategy team for this insight. And of course thanks for following me to my local dive bar. But that’s a different story.

Blast Radius Europe has offices in Amsterdam, London, Hamburg and Paris. We are always looking for smart people. Check out our vacancies here. And feel free to tell your friends in case you stumble upon something interesting.

google Plus. Now for something completely different: Brands.

Juli 5th, 2011 • 1 comment Brands, Social, Tools
Tags: Brands, Business, Ford, google, google plus, Social, Social Networking, Starbucks, Strategy, Trends

High five Jeff Kwiatek. You asked the right question. But to be honest: Even though I want to be the first agency dude leveraging and embracing the hell out of g+ I still don’t know if it’s worth it. Well who knows?

My guess: Nice platform, it is not Facebook. But it’s a too little too late. And the worst thing: They don’t even offer the right tools to enable brands to give consumers the love that they need. Let me quote Jeff Huber, google’s VP of Local and Commerce (via Mike Blumenthal)

And pre-emptively answering a question — yes, we will have (smb) business profile pages on Google+. I can’t announce a launch date yet, but we want to make them *great*, and we’re coding as fast as we can.

Thanks god a couple of people are a bit more visionary. They know what the consumer wants and that is brands of course. Sean Percival has sketched a concept of how future brand pages might look like (exactly like Facebook but a bit uglier). And indeed one brand has already started to build a presence on google Plus: Ford and Ford Europe. Congratulations Scott Monty. First!

As most of us haven’t even got an invite to g+. And the rest of us still tries to figure out why they would need g+ it is highly speculative to talk about the future of brands there. I wonder what google will come up with to convince brands that building a presence there is a good alternative to Facebook other platforms.

Anyway, I am more than interested which brands are going to start experimenting with g+. If you know of some, please leave a comment.

google Plus. Why it’s not about becoming another Facebook.

Juli 2nd, 2011 • 6 comments Social, Strategy, Tools, Trends
Tags: Facebook, Foursquare, google, Social, Social Networks, Strategy, Tools, Twitter

Unless you have been hiding under a rock you probably have heard about google+ or you are already registered user. And just in case you hid under a rock, I let the guys from NMA News explain what google+ is…simply because I love their videos.

So after testing google Plus for two days I am as positive about it as most others I talked to. google simply built a platform with more Pros than Cons. Something you can imagine to use in the future because it combines some of the best features of everything you already use and wraps them in one platform. Ooooh…and a couple of nice new concepts come with the package: google hangout for example (definitely a winner). And I guess Facebook really jumpstarts now to get the Skype cooperation up and running. Among other things.

Stupid debates usually start with terms like (fill blank) killer. Can you remember one game changing product that was announced as the iPhone/Facebook/whatever killer and lived up to it? Not one product out there. And I think the industry has become smart enough not to put this into the focus of discussions around google+ too much. Simply because it is pointless.

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Media Planning. A pretty good presentation on what it is…or what it wants to become.

Juni 8th, 2011 • Media, People
Tags: Future, Media, Presentation, presentations, Strategy, Trends

John V Willshire is Innovation Officer at PHD Media in London. And he seems to be a good media guy. He created this great presentation on ‘What is Media Planning’. I am usually not a big fan of media planning (see post below). But thanks. That’s interesting John (and to Griffin).