New L2 Report. The Mobile Side of Luxury & Prestige Brands.

Januar 12th, 2012 • Brands, Reports, Strategy
Tags: Brands, l2, luxury, prestige, Report, Reports, Strategy

I think I can admit I am quite jealous of L2′s business idea. Providing digital business insights for the luxury and prestige industries is a good idea. But adding a sophisticated benchmarking that highlights the different facets of digital marketing, that adds specific (and needed) industry knowledge, and that’s probably even very very very well paid? High five.

I spotted L2 for the first time about a year ago when they first published their Digital IQ report on the most successful luxury and prestige brands in the digital space – the first compendium that I am aware of. And now they took the next step by publishing another extremely well founded report: The L2 Mobile IQ 100. A report on the mobile expenses, aspirations, and capabilities of the top 100 luxury brands worldwide. Well done L2 – you guys really understand your business.

Key insights

• Luxury & Prestige retail brands by far outperform luxury & retail brands mobile
• M-Commerce is nascent in the industry
• The majority of brands & retailers has no specific mobile strategy
• But: Per-capita revenues and searches in the industry by far outweigh more traditional means

Download the full report here

L2 Prestige 100®: Mobile IQ — The Video from L2 Think Tank on Vimeo.

Trends. 100 Things to Watch in 2012.

Dezember 30th, 2011 • Trends
Tags: 2012, Agencies, Future, jwt, Report, Reports, Study, Trends

JWT‘s PR department has – again – done a great job by creating this annual gallery of things to watch in 2012. Interesting (particularly from an American perspective): We definitely see more sustainable business concepts, travel and commuting models and there seems to be more focus on a more healthy lifestyle and your inner self. If we now even avoid nuking ourselves via Iran, North Korea or Pakistan then hey: This could be a good year.

Key trends according to this report:
- Navigation for cost-sensitive customers
- Food becomes the key eco-issue
- Screened interactions everywhere
- Physical objects get digital counterparts

Thanks to @jkleske for the link.

Insights. TNS Launches Largest Global Study on Digital Behaviour.

November 30th, 2011 • Reports, Strategy
Tags: 2011, Business, Insights, Lifestyle, Media, People, Planning, Presentation, Report, Reports, Research, Social Influence Marketing, Study, target group, TNS, Trends, World

Research company TNS has launched its 2011 version of TNS Digital Life. Based on conversations with over 72,000 people in 60 countries this is the world’s largest global study into people’s attitudes and behaviours online.

I particularly like how they underline the necessity to think (before yelling Facebook or iPad or Flashmob):

‘Digital waste’ pollutes the online world as brands fail to listen to what people want.

It [the study] found that 57 per cent of people*** in developed markets* do not want to engage with brands via
social media – rising to 60 per cent in the US and 61 per cent in the UK. Instead, misguided digital
strategies are generating mountains of digital waste, from friendless Facebook accounts to blogs no
one reads. This is being combined with ever-increasing content produced by consumers – the study
shows 47 per cent of digital consumers now comment about brands online.

The result is huge volumes of noise, which is polluting the digital world and making it harder for
brands to be heard.’

Of course: This study does not at all say brands shouldn’t be digital. The opposite is true. But it repeats the one thing that I never get tired of to repeat: People are not interested in a brand’s content. And they are not interested in brand experiences. They are interested in stuff that is relevant for them – and sometimes this is a brand.

Check out TNS Digital Life here .

Thanks to Rubbish Corp for the link.

Whoa! How Shit Infographics Explain the World (the wrong Way).

November 2nd, 2011 • 3 comments Blogs, Location, Reports
Tags: Apps, Burglars, crime, Foursquare, Location, People, PR, Report, Shit, Study, visual, World, Zeitgeist

So Mashable again explains us the world through an info graphic wallpaper. And every self-proclaimed social media expert retweets it. Usually this is just boring. Sometimes dangerously misleading and pretty embarassing. Such as this time.

Latest example of such pure and utter shit: A ‘study’ (actually a joke) that was published as an infographic on mashable, retweeted today by thousands of Lemmings who only seem to be interested to share the next bullshit-infographic as quickly as possible.

The claim sounds credible: “78% of burglars use Facebook, twitter, or Foursquare to target potential properties.”

Whoa! That’s a lot, isn’t it? And it sounds reasonable, doesn’t it? After all the gods punish those freaks who keep on checking in to any location they enter. If only it would not be all so wrong and only if this handy info graphic wouldn’t be a big PR stunt that everyone keeps on retweeting.

• The mashable article features the notorious info graphic by Credit Sesame, “a personal finance tool” claiming that 78% of all burglars use social media to gather intelligence about their next victim
• If you browse the article on Credit Sesame you will find out that the “study” was not at all conducted by Credit Sesame: they apparently just built an easy-to-consume info graphic. The actual “study” was conducted by UK’s security company Friedland: yes, a company that earns money with your fear of burglars.
• If you read the original “study” you stumble upon the following text: “An overwhelming 78% of ex-burglars interviewed said that they strongly believed social media platforms like Facebook, Twitter and Four Square are being used by current thieves when targeting properties.”

Planner Survey 2011. The State of Marketing-Strategy Worldwide.

September 18th, 2011 • 1 comment Strategy
Tags: Agencies, Jobs, Money, Planning, Report, Salary, Strategy, Study, Survey, Truth, World

I have to admit I am a bit late with this post. But I have been travelling so please forgive me if you know about the ‘Planner Survey 2011‘ already. Many of you know this survey which my colleague Heather LeFevre conducts annually. Heather is Head of Planning at Strawberry Frog Amsterdam and for the seventh time she has tried to shed some light on the state of Marketing-Strategy worldwide – a remarkable effort for such a niche ‘industry’ within a ‘niche industry’.

I don’t want to say anything about her research. Just check out the 2011 document below. But I really want to thank Heather for her continuous curiosity in this topic. Great insights. I particularly the more localized character of this year’s survey compared with 2010′s data.

By the way: If you want to follow Heather on twitter, do it here.

Consumer Love. IBM shows how not to ask the right questions.

August 15th, 2011 • Reports, Social, Social Business, Strategy
Tags: Adaptation Marketing, Facebook, IBM, Media, Prediction, Presentation, Report, Research, Social Influence Marketing, Social Networks, Strategy, Trends

IBM has just published a study called ‘From Social Media to Social CRM‘ (PDF download). I first liked it because it was not boring. It did not repeat the same old shit that you read anywhere else. In fact…it seemed quite uncomfortable and innovative. At first.

So at first some of the study’s claims did not sound very surprising, nevertheless heretic for many people in the industry. IBM found out that most people are not so much into learning about your next campaign on social networks. They are actually almost exclusively interested to meet their friends. And pretty much the only reasons why they friend a brand – according to IBM – is VOUCHERS.

Yes. All of us hate these types of relations.

Who wants to date a girl that only spends time with you because you pay all the restaurant bills?

IBM has got an explanation for you why you spend time with this girl (the social consumer): Simply because you want to think the girl loves you.

Businesses are three times more likely to think consumers are interested in interacting with them to feel part of a community. Businesses also overestimate consumers’ desire to engage with them to feel connected to their brand. In fact, these two activities are among the least interesting from a consumer’s perspective.

Consumers are willing to interact with businesses if they believe it is to their benefit, feel they can trust the company and decide social media is the right channel to use to get the value they seek. That value could be in the form of a coupon or specific information. Engaging with a company via social media may result in a feeling of connectedness for consumers – an emotional, intangible gain – but the wish for intimacy is not what drives most of them.

I agree with the latter claim even though IBM streamlined the study to make sure everyone understands VOUCHERS as the key consumer desire. How? By benchmarkting the girl’s (social consumer’s) top reasons why she dates you compared to your top reasons why you date her. The result could not be much different. And yes: According to this study most of her top reasons to date you are connected to restaurant bills.

So does that mean all of us should forget about investing into next year’s social activation? Definitely not.

Read more »

Social Strategies. Altimeter’s great & ugly compendium.

Mai 25th, 2011 • Social, Social Business, Strategy
Tags: Altimeter, Diy, Presentation, Report, Social, Social Business Design, Social Influence Marketing, Social Networks

Charlene Li – one of the spiritual mothers of social media – has achieved two things with the following presentation: She simultaneously wins the award for one of the best and one the ugliest presentations I have seen on this topic in a while. Seriously Altimeter – I know you guys listen: I love your thoughts. But there are designers out there who can help you out with a Powerpoint template or a new logo or something… (via We are social)

Facebook. The 100 Most Engaged Brand Pages.

März 17th, 2011 • 3 comments Brands, Social
Tags: Analytics, Engagement, Facebook, Measurement, Metrics, Report, Social, Social Influence Marketing, Social Networks, Study

One of the tougher elements of my job is to benchmark client metrics against competing digital ecosystems. This is because it’s not very easy to keep track of competitor data beyond pure community size (such as engagement metrics). Allfacebook along with Wired and NYC based monitoring company FanGager have just published a very interesting overview over the 15 most engaging pages on Facebook, based on Feb 2011 activity. Well, thanks to @mitsuo it is actually the 100 most engaged brands. You can find the full list here.

Engagement is defined here as ‘fans’ (likers sounds too stupid) who either post, comment or like over the course of a month. Or in other words, the people who actually do something in your community. The brand pages mentioned here are huge players on Facebook. But as you can also see there is more than just a gap between their community size and the top of the pyramid which actually is actively posting or responding. It is not very surprising – but it shows once more that aggregating likes simply doesn’t make the world go round alone.

What do you think? Are you surprised by this quota as well? Did you expect that? Leave a comment!

Blogging. Technorati releases State of the Blogosphere 2010.

November 4th, 2010 • 4 comments Blogs, Reports, Social, Trends
Tags: Blogging, Blogs, Report, Study, Technorati, Trends, Truth, World

Blog Search Engine Technorati has just launched its annual ‘State of the Blogosphere‘ report for 2010. Blogging is a discipline in steady change – constantly challenged by microblogging, general work overload and Farmville. According to Technorati’s study blogging has lately been influenced by a couple of key trends

• The advent of mobile blogging
• Women and mom bloggers gaining influence in the blogosphere
• a new interaction mode between the blogosphere and social networks

The study is as usual very insightful and it even stages deeper insights from around the world instead of just the U.S. Find Technorati’s feature article here.

State Of The Blogosphere Presentation 2010

Survey. How much can you actually earn as a Planner?

August 18th, 2010 • 1 comment Work
Tags: Agencies, Jobs, Money, Planning, Report, Salary, Strategy, Study, Survey, Truth, World

Finally! An interesting analytical paper about the status quo of planning salaries in planning. My colleague Heather LeFevre from the colleagues at Strawberry Frog here in Amsterdam has just published her Planner Survey 2010. It tries to compare salaries of strategists worldwide to bring some light into the dark. The data was collected via an online survey with 1570+ participants from all over the world.

The effort definitely was worth it. You get a pretty good understanding about what you can expect to earn in NYC in comparison to London. But as usual – salaries don’t say much as long as you don’t integrate real costs of living. Earning and spending 100$ in Frankfurt is a very different thing to earning and spending 100$ in Amsterdam or London.

Anyway, great work, Heather. Thanks a lot.