Why I love Wikipedia. My Presentation at Amsterdam’s Pechakucha Night.

Januar 24th, 2012 • Tools, Underway
Tags: Amsterdam, Funny, Gerald, Pechakucha, Pechakuchanight, Presentation, wikipedia

A little update: Last week I had the pleasure to hold a presentation at Amsterdam’s 20th Pechakucha Night. If you don’t know the concept: Pechakucha is an open presentation format where people can basically present whatever they want. But they need to present it on 20 slides and no slide will stay on the screen longer than 20 seconds.

I presented my love to Wikipedia. It was exactly on the 18th January that Wikipedia spearheaded the web’s strike against SOPA. In other words: An ideal day to present this small big courageous platform that we profit so much from and which we sometimes give so little back. Little hint: My 10 most WTF Wikipedia articles are just a small collection of what you could find on Wikipedia. Read them. They are hilarious.

Social Media Management Software. Check Out Altimeter’s New Buyer’s Guide.

Januar 9th, 2012 • 2 comments Reports, Social, Tech, Tools
Tags: Altimeter, altimetergroup, Business, Facebook, Presentation, Reports, Social Business Design, Social Influence Marketing, Strategy, Tech, Tools, we are social

So once you have given all the presentations about the value of Social Media and explained that a fan is not worth $2.38 (or something) you will – at some point – face the challenge of managing real time interaction with your customer. Here SMMS, a type of software especially designed to support the management of complex social interaction platforms, are usually your weapons of choice. Especially in a world in which any major enterprise has to be able to manage its 178 social media accounts in average.

A Social Media Management System (SMMS) is a software tool that uses business rules and approved employees and partners to manage multiple social media accounts such as Facebook, Twitter, and YouTube. This system contains features such as governance, workflow, intelligence, and integration capabilities across the enterprise. The success of these tools is dependent upon a business-led strategy, defined processes, trained staff, and ability to measure efforts.

SMMS are there to reduce the complexity of large real time social media platforms. And there are many, many different vendors on the market. From Hootsuite to BuddyMedia, from Wildfire to Spredfast, no two vendors are alike and there is no one-fit-for-all SMMS-solution. Altimeter’s new “Strategy to Manage Social Media Proliferation” serves as a great overview over the SMMS-scene and offers metrics to support the choice for specific vendors based on the social objectives of your organisation.

If you have ever tried to give your customer a founded recommendation on which SMMS to choose you will know how important the following report is. In a market as cluttered and dynamic as this we need more top-level reports like the following one instead of infographics on Mashable.

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Klout. Why It’s not a Metric for Influence.

Dezember 20th, 2011 • 2 comments CRM, Tools
Tags: Analytics, Influence, Klout, Metrics, Social Infliuence Marketing, Social Networks, Tech, Tools, Truth

My colleague Heather – Strategy Director at StrawberryFrog here in Amsterdam – has posted quite an interesting article on her personal Quest for Klout.

This is the story:

A little over a week ago, a comment was made by a client responsible for social media that they would expect someone offering advice on social media to have a higher Klout score than themselves. I wasn’t in the meeting, but one of our art directors made the comment “Wait until you meet our head of planning. She’ll give you a run for your money.”

When my colleagues return and tell me about the meeting we go online and compare Klout scores. Mine is 40. The client’s is 51. I’ve never paid any attention to Klout before this but they insisted I try to do so and get mine up. So I connect my Facebook account. Then Foursquare, Instagram, Google+ that I never use, and LinkedIn (that ought to take care of this competition). And then I simply put attention into all of these networks. After 24 hours my score had gone up 6 points. By the end of the week I was at 53 and it seems to have leveled off there. But that’s still 2 points higher than the client’s.

We had a bit of a conversation about Heather’s challenge with her client. Of course it was just a game but an interesting one as the client really defined Klout as a crucial metric that really describes Influence.

The problem? If you are all up for lifting your Klout score all you have to do is to basically connect every social profile you have and get retweeted constantly. In the end you get something like this (which basically says nothing but…wait…MY KLOUT SCORE IS HIGHER HEATHER!!!! ):

Klout does not get tired to pretend it is the standard when it comes to influence metrics in the social web. It’s true: if it comes to asking how to measure influence somebody will mention Klout pretty quickly. Or in other words, I think Klout did a great job in making people believe they can measure influence. I think they can’t. My reason? Klout does not measure influence. It measures blah blah.

Angela Merkel’s Klout Score is only one point higher than my own. British Prime Minister David Cameron is even less influential than I am. And do you think this comparison makes sense? No, I don’t think so either. Because we all know Klout does not work that way.

My problem with Klout is simple: Klout defines itself as the ‘Standard for Influence‘. Sometimes – in more humble moments – as the “standard for Online and Internet Influence”. As a Strategist interacting with marketing clients (such as Heather does) this is just fine print when it comes to explaining if we are able to measure success.

“It’s simple, isn’t it?”, Klout is the metric for influence. And even though we all know that real influence cannot be split into an online influence and a real world influence…and even though we all know that unless I become German Chancelor or British Prime Minister I will never be as influential as two Politicians mentioned above…and even though I know that if I go on vacations tomorrow without tweeting for two weeks my Klout score will half: we still seem to accept it as a metric for influence.

Klout is not a metric for influence. It is something like a counter that tells the world how many e-mails I sent or how many telephone calls I answered yesterday. Oh…of course it turns that into a nice info visual and awards me a ridiculous set of badges (I am a “Klout OG”).

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This Morning’s Hot Shit. The new Facebook Features.

September 23rd, 2011 • 1 comment Experimental, Social, Social Business, Strategy, Tech, Tools
Tags: Facebook, Semantic Web, social network, Social Networks, Timeline

My new Facebook Timeline has arrived. After yesterday’s f8 announcement (great overview here) I really think we are about to see the ‘profound changes’ that mashable talked about yesterday morning.

Hacking Facebook to set up Timeline is a rather simple. Techcrunch has published a handy DIY guide this morning. But only I am currently able to see my timeline right now.

What it does is really to replace my profile with a nice, interactive biography on one page. The Timeline stops everytime Facebook identifies important steps in my life. My sister’s birth certainly was one of these events (even though at that point I didn’t necessarily agree). And I am invited to upload baby photos of her. Cheesy and nice.

Timeline is a new, pretty cool metaphor that really adds a new perspective to Facebook. Facebook as a lifelong diary – well actually…a living diary. Long term not just super-today.

But there is much more that I find interesting.

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Dear google. google+ is getting a bit boring.

September 7th, 2011 • 1 comment Allgemein, Social, Tools
Tags: google, google plus, Social Media, Social Networks, Tools

Hi google.

I guess it wasn’t your intention. But I have to say google+ is rather boring right at the moment.

Yes, I know. When you sent out the first g+ invites everyone was extremely positive. It felt a bit like complimenting a rather slow kid for the nice picture it has sketched. And yes, a lot of people really, really wanted an invite.

Fast forward two months: I still really haven’t figured out why google Plus is meant to be a revolution. Interface-wise it is a good hybrid between Facebook and twitter. And yes: the Circles concept is a nice iteration to social networking as well as its likely future search relevance.

But a revolution looks different. Particularly as the most interesting stuff that’s happening on google Plus is exactly the same stuff that’s happening on all the other platforms.

Right now the google+ party…

• almost exclusively consists of Social Media Gurus, Personal Coaches, and bizarre Small Businesses who don’t want to be late adopters again (‘this time I won’t join it 5 years too late’)
• derives its right to party from the claim that it offers better functionalities than other platforms from which it has stolen its concepts – I still haven’t figured out how a Skype-like functionality should motivate me long term
• gets more and more intolerable due to its real name policy
• still has not communicated when it is likely going to be more exciting

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We Like. Credit Card Payment via Webcam.

Juli 27th, 2011 • 2 comments Tech, Tools
Tags: Cool, Creativity, ecommerce, Experimental, Future, Ideas, Jumio, Tech, Tools, We like

Every morning I am trying to fight my way through the world’s startup concepts on betali.st and other sites. And to be honest, most digital enterpreneurs do not have very good ideas.

Jumio Netswipe is different. Sounds like just another startup that…connects you with your friends/let’s you check in to dog poo. But it’s actually extremely purposeful. It’s the first Creditcard payment provider that scans your card via webcam. And yes, I think this really is pretty cool and can potentially be used in the future.

Jumio introduces Netswipe from Jumio Inc. on Vimeo.

via Netzwertig

google Plus. Now for something completely different: Brands.

Juli 5th, 2011 • 1 comment Brands, Social, Tools
Tags: Brands, Business, Ford, google, google plus, Social, Social Networking, Starbucks, Strategy, Trends

High five Jeff Kwiatek. You asked the right question. But to be honest: Even though I want to be the first agency dude leveraging and embracing the hell out of g+ I still don’t know if it’s worth it. Well who knows?

My guess: Nice platform, it is not Facebook. But it’s a too little too late. And the worst thing: They don’t even offer the right tools to enable brands to give consumers the love that they need. Let me quote Jeff Huber, google’s VP of Local and Commerce (via Mike Blumenthal)

And pre-emptively answering a question — yes, we will have (smb) business profile pages on Google+. I can’t announce a launch date yet, but we want to make them *great*, and we’re coding as fast as we can.

Thanks god a couple of people are a bit more visionary. They know what the consumer wants and that is brands of course. Sean Percival has sketched a concept of how future brand pages might look like (exactly like Facebook but a bit uglier). And indeed one brand has already started to build a presence on google Plus: Ford and Ford Europe. Congratulations Scott Monty. First!

As most of us haven’t even got an invite to g+. And the rest of us still tries to figure out why they would need g+ it is highly speculative to talk about the future of brands there. I wonder what google will come up with to convince brands that building a presence there is a good alternative to Facebook other platforms.

Anyway, I am more than interested which brands are going to start experimenting with g+. If you know of some, please leave a comment.

google Plus. Why it’s not about becoming another Facebook.

Juli 2nd, 2011 • 6 comments Social, Strategy, Tools, Trends
Tags: Facebook, Foursquare, google, Social, Social Networks, Strategy, Tools, Twitter

Unless you have been hiding under a rock you probably have heard about google+ or you are already registered user. And just in case you hid under a rock, I let the guys from NMA News explain what google+ is…simply because I love their videos.

So after testing google Plus for two days I am as positive about it as most others I talked to. google simply built a platform with more Pros than Cons. Something you can imagine to use in the future because it combines some of the best features of everything you already use and wraps them in one platform. Ooooh…and a couple of nice new concepts come with the package: google hangout for example (definitely a winner). And I guess Facebook really jumpstarts now to get the Skype cooperation up and running. Among other things.

Stupid debates usually start with terms like (fill blank) killer. Can you remember one game changing product that was announced as the iPhone/Facebook/whatever killer and lived up to it? Not one product out there. And I think the industry has become smart enough not to put this into the focus of discussions around google+ too much. Simply because it is pointless.

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Back to the Future. The Apple Knowledge Navigator.

Mai 24th, 2011 • Experimental, Ideas, Media, Mobile, Tech, Tools
Tags: 1980s, Apple, Brands, Cool, Creativity, Experimental, Future, Ideas, iPad, iPhone, Mobile, products, Tech, Tools, Touch

The following video was filmed in 1987 and stages a conceptual Apple design called the ‘Knowledge Navigator’. It is a concept described by former Apple Computer CEO John Sculley in his 1987 book, Odyssey. It describes a device that can access a large networked database of hypertext information, and use software agents to assist searching for information. Gesture control is included as well.

Apple produced several concept videos showcasing the idea. All of them featured a tablet style computer with numerous advanced capabilities. And I guess it reminds you of something. If you watch closely you will realize this video plays in the year 2010 or 2011…

Campaign + LinkedIn. Just a more serious Facebook Connect?

April 27th, 2011 • 2 comments Brands, Experimental, Social, Tech, Tools
Tags: Agencies, Amex, Amsterdam, Brands, Creativity, Experimental, Ideas, LinkedIn, Social Influence Marketing, Social Networks, Strategy, Trends, Volkswagen

Yesterday I stumbled upon the first major digital campaign that builds upon LinkedIn’s open API – Volkswagen’s LinkedUit campaign here in the Netherlands (Source). The online special builds up on the Volkswagen Passat campaign ‘Nogal vol van zichzelf’ (‘quite full of himself’) and uses your LinkedIn connections to discover profane information in your profile and compares it to an opponent’s data in your LinkedIn circle of connections. The more information your profile contains the more likely you will win against an opponent of your chosing.

Volkswagen’s online special is light weight fun, looks nice and is well integrated with LinkedIn – which is of course the actually interesting aspect of this digital campaign. Because of course – Achtung Amsterdam and Volkswagen could have alternatively used Facebook Connect. But they went for innovation and decided to use LinkedIn’s open API.
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