Consumer Love. IBM shows how not to ask the right questions.

August 15th, 2011 • Reports, Social, Social Business, Strategy
Tags: Adaptation Marketing, Facebook, IBM, Media, Prediction, Presentation, Report, Research, Social Influence Marketing, Social Networks, Strategy, Trends

IBM has just published a study called ‘From Social Media to Social CRM‘ (PDF download). I first liked it because it was not boring. It did not repeat the same old shit that you read anywhere else. In fact…it seemed quite uncomfortable and innovative. At first.

So at first some of the study’s claims did not sound very surprising, nevertheless heretic for many people in the industry. IBM found out that most people are not so much into learning about your next campaign on social networks. They are actually almost exclusively interested to meet their friends. And pretty much the only reasons why they friend a brand – according to IBM – is VOUCHERS.

Yes. All of us hate these types of relations.

Who wants to date a girl that only spends time with you because you pay all the restaurant bills?

IBM has got an explanation for you why you spend time with this girl (the social consumer): Simply because you want to think the girl loves you.

Businesses are three times more likely to think consumers are interested in interacting with them to feel part of a community. Businesses also overestimate consumers’ desire to engage with them to feel connected to their brand. In fact, these two activities are among the least interesting from a consumer’s perspective.

Consumers are willing to interact with businesses if they believe it is to their benefit, feel they can trust the company and decide social media is the right channel to use to get the value they seek. That value could be in the form of a coupon or specific information. Engaging with a company via social media may result in a feeling of connectedness for consumers – an emotional, intangible gain – but the wish for intimacy is not what drives most of them.

I agree with the latter claim even though IBM streamlined the study to make sure everyone understands VOUCHERS as the key consumer desire. How? By benchmarkting the girl’s (social consumer’s) top reasons why she dates you compared to your top reasons why you date her. The result could not be much different. And yes: According to this study most of her top reasons to date you are connected to restaurant bills.

So does that mean all of us should forget about investing into next year’s social activation? Definitely not.

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15 Years Later. A Conversation with my first Creative Director, Steffen Herbold.

Juli 24th, 2011 • Allgemein, Social, Social Business, Strategy
Tags: Agencies, Experimental, Germany, Interview, People, Social, Social Influence Marketing, Social Media, steffen herbold, Strategy, Trends, WOB

A couple of weeks ago I talked about first jobs with a friend.

WOB was/is the name of my first employer/agency. And before anyone asks: Yes, Werbung und Organisationsberatung sounds awfully German. But I still think this dedicated B2B agency from the south of Germany is one of the most professional agency brands I ever worked for. B2B is tough. B2B is rarely considered as cool. And even though marketing Supply Chain Management Software or Nanotech solutions is definitely not for everyone, I am still happy I took my first steps in the agency world as part of the team from Viernheim (yes, Viernheim). It was one of the best ‘schools’ for a young marketing guy like me.

Back in the days when I realized I am better in copywriting than in Project Management there was one guy who thought I might be right. Steffen Herbold is Creative Director at WOB (pretty much since God created the Earth). He is a great copywriter, a very, very smart man, and he is one of the people I definitely do not meet as often as I should.

I kind of rediscovered Steffen (sorry Steffen) two years ago. After not being in contact for a while, we connected on Facebook and hold a steady dialogue since then. I was really interested to find out about how a dedicated B2B agency like WOB perceives the challenges by the Digital revolution in general and the social web in particular. And Steffen was so nice to answer a couple of questions. I am sure if you leave a comment he will gladly answer your questions as well.

Hi Steffen. Which role does Social Media play for a B2B agency like WOB nowadays?
A big one.

How different are B2B and B2C in this regard?
Well, obviously buying a chocolate bar and a ERP software have absolutely nothing in common. Apart from one thing: There are emotions involved. But whereas the purchasing processes of FMCG’s are individual and impulsive by nature, the buying process in a btob context is collective and reflected – so it is no wonder that these differences become manifest in social media too. I would put it this way: In b2c social media are capable of creating something like a “virtual nearness” between a brand and its target group, in b2b they’re an adequate tool to truly deepen existing relationships. You might as well say: b2c is brilliant flirting, b2b is serious marriage.
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google Plus. Now for something completely different: Brands.

Juli 5th, 2011 • 1 comment Brands, Social, Tools
Tags: Brands, Business, Ford, google, google plus, Social, Social Networking, Starbucks, Strategy, Trends

High five Jeff Kwiatek. You asked the right question. But to be honest: Even though I want to be the first agency dude leveraging and embracing the hell out of g+ I still don’t know if it’s worth it. Well who knows?

My guess: Nice platform, it is not Facebook. But it’s a too little too late. And the worst thing: They don’t even offer the right tools to enable brands to give consumers the love that they need. Let me quote Jeff Huber, google’s VP of Local and Commerce (via Mike Blumenthal)

And pre-emptively answering a question — yes, we will have (smb) business profile pages on Google+. I can’t announce a launch date yet, but we want to make them *great*, and we’re coding as fast as we can.

Thanks god a couple of people are a bit more visionary. They know what the consumer wants and that is brands of course. Sean Percival has sketched a concept of how future brand pages might look like (exactly like Facebook but a bit uglier). And indeed one brand has already started to build a presence on google Plus: Ford and Ford Europe. Congratulations Scott Monty. First!

As most of us haven’t even got an invite to g+. And the rest of us still tries to figure out why they would need g+ it is highly speculative to talk about the future of brands there. I wonder what google will come up with to convince brands that building a presence there is a good alternative to Facebook other platforms.

Anyway, I am more than interested which brands are going to start experimenting with g+. If you know of some, please leave a comment.

google Plus. Why it’s not about becoming another Facebook.

Juli 2nd, 2011 • 6 comments Social, Strategy, Tools, Trends
Tags: Facebook, Foursquare, google, Social, Social Networks, Strategy, Tools, Twitter

Unless you have been hiding under a rock you probably have heard about google+ or you are already registered user. And just in case you hid under a rock, I let the guys from NMA News explain what google+ is…simply because I love their videos.

So after testing google Plus for two days I am as positive about it as most others I talked to. google simply built a platform with more Pros than Cons. Something you can imagine to use in the future because it combines some of the best features of everything you already use and wraps them in one platform. Ooooh…and a couple of nice new concepts come with the package: google hangout for example (definitely a winner). And I guess Facebook really jumpstarts now to get the Skype cooperation up and running. Among other things.

Stupid debates usually start with terms like (fill blank) killer. Can you remember one game changing product that was announced as the iPhone/Facebook/whatever killer and lived up to it? Not one product out there. And I think the industry has become smart enough not to put this into the focus of discussions around google+ too much. Simply because it is pointless.

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OMFG. Facebook Eats the Web.

Juni 27th, 2011 • Social, Trends
Tags: Diagram, Facebook, Future, Media, Prediction, Social Influence Marketing, Social Networks, Tech, Trends, Truth, World

About two weeks after the world almost ended Inside Facebook reported about a couple of people enjoying summertime instead of staring at their computer monitors 24/7 traffic drop on Facebook the opposite seems to be true. Facebook in fact eats the Internet.

Ben Ellowitz, Founder and SEO of Wetpaint writes:

When you exclude just Facebook from the rest of the Web, consumption in terms of minutes of use shrank by nearly nine percent between March 2010 and March 2011, according to data from comScore. And, even when you include Facebook usage, total non-mobile Internet consumption still dropped three percent over the same period.

Technically he separates between two different webs: The dominating Facebook-driven web and the web of documents. And the web of documents is under sever pressure. “The illusion of the growth of the internet is just that – a mirage caused by Facebook posting 69% growth over the last year.” (We are Social). Ellowitz’ conclusion: future companies will need to spend less time on SEO, and more time on optimizing for Facebook – the web inside the web.

Read the full article here. I don’t think Facebook can replace the document web. But to be honest, I don’t want to find out. It seems we are currently handing over the greatest invention of mankind to Goldman Sachs and Mister Zuckerberg. Doesn’t feel right.

Copycats. Intel and Deutsche Post celebrate Me, Me, Me.

Juni 1st, 2011 • 4 comments Brands, Ideas, Social, Trends
Tags: Bouygues Telecom, Brands, Campaign, Copycats, Creativity, DHL, Documentation, Facebook, Ideas, Intel, Life, People, Social Networking, Tools, Trends, visual, World

Sometimes you see a good digital marketing idea and you can bet your ass off that dozens of copycats will pop up a couple of months later. In November 2010 the (then) team around my friend (and new colleague) Branislav launched a (then) new idea for Bouygues Telecom in France: an app that turned your Facebook profile into a real book. 1,000 personalized books were gone within an hour of the promotion’s launch even though the campaign never really became as viral as Old Spice or Shoot the Bear.

Fast Forward 6 months. Deutsche Post DHL launches Social Memories, an application that turns your Facebook Profile into a (surprise, surprise) book. This is how it goes…

The app is here.

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Social Strategies. Altimeter’s great & ugly compendium.

Mai 25th, 2011 • Social, Social Business, Strategy
Tags: Altimeter, Diy, Presentation, Report, Social, Social Business Design, Social Influence Marketing, Social Networks

Charlene Li – one of the spiritual mothers of social media – has achieved two things with the following presentation: She simultaneously wins the award for one of the best and one the ugliest presentations I have seen on this topic in a while. Seriously Altimeter – I know you guys listen: I love your thoughts. But there are designers out there who can help you out with a Powerpoint template or a new logo or something… (via We are social)

Campaign + LinkedIn. Just a more serious Facebook Connect?

April 27th, 2011 • 2 comments Brands, Experimental, Social, Tech, Tools
Tags: Agencies, Amex, Amsterdam, Brands, Creativity, Experimental, Ideas, LinkedIn, Social Influence Marketing, Social Networks, Strategy, Trends, Volkswagen

Yesterday I stumbled upon the first major digital campaign that builds upon LinkedIn’s open API – Volkswagen’s LinkedUit campaign here in the Netherlands (Source). The online special builds up on the Volkswagen Passat campaign ‘Nogal vol van zichzelf’ (‘quite full of himself’) and uses your LinkedIn connections to discover profane information in your profile and compares it to an opponent’s data in your LinkedIn circle of connections. The more information your profile contains the more likely you will win against an opponent of your chosing.

Volkswagen’s online special is light weight fun, looks nice and is well integrated with LinkedIn – which is of course the actually interesting aspect of this digital campaign. Because of course – Achtung Amsterdam and Volkswagen could have alternatively used Facebook Connect. But they went for innovation and decided to use LinkedIn’s open API.
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Facebook. The 100 Most Engaged Brand Pages.

März 17th, 2011 • 3 comments Brands, Social
Tags: Analytics, Engagement, Facebook, Measurement, Metrics, Report, Social, Social Influence Marketing, Social Networks, Study

One of the tougher elements of my job is to benchmark client metrics against competing digital ecosystems. This is because it’s not very easy to keep track of competitor data beyond pure community size (such as engagement metrics). Allfacebook along with Wired and NYC based monitoring company FanGager have just published a very interesting overview over the 15 most engaging pages on Facebook, based on Feb 2011 activity. Well, thanks to @mitsuo it is actually the 100 most engaged brands. You can find the full list here.

Engagement is defined here as ‘fans’ (likers sounds too stupid) who either post, comment or like over the course of a month. Or in other words, the people who actually do something in your community. The brand pages mentioned here are huge players on Facebook. But as you can also see there is more than just a gap between their community size and the top of the pyramid which actually is actively posting or responding. It is not very surprising – but it shows once more that aggregating likes simply doesn’t make the world go round alone.

What do you think? Are you surprised by this quota as well? Did you expect that? Leave a comment!

OMFG. It’s as if Skynet and Satan had a Brood of Soul-Eating Children.

Februar 23rd, 2011 • 2 comments Business, Social
Tags: Adaptation Marketing, Ads, Agencies, Business, Funny, Future, Media, Prediction, predictions, Shit, Social Influence Marketing, Strategy, Trends

Rubbishcorp calls it ‘Officially the most shittest thing I have ever posted on this blog.’ A Youtube commenter replied ‘If you work in marketing, kill yourself. If you made this video, kill yourself twice.’ And who am I to disagree?

‘We are the future’ is a declaration of professional bankruptcy. It is a video about the weird Reality filter that many media agencies use to look at the world (this time it’s the PHD network). It’s about people who believe that other human beings ask for more marketing content. Or – to quote rubbishcorp one more time – ‘it’s a reflection of the views of a bunch of middle aged ad-people about some random technologies that none of them have any actual understanding of.’ And yes, PHD rightfully is getting grilled on the intertubes right now.

If you watch it you will find out that it’s pretty much the video version of ‘Stuff real people don’t say about advertising‘. Only this time it is not meant to be ironic. To finally illustrate my thoughts with one more Youtube comment – ‘Oh jesus, its like skynet and satan had a multicultural brood of consumerist nega-children that eat souls through the innernets.’ Thanks.

Thanks to jkleske for sharing it.