http://davaidavai.com/2010/03/07/my-perspective-the-new-rules-of-relationship-management/ It's the conversation, stupid. Mon, 06 Feb 2012 15:49:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://davaidavai.com/2010/03/07/my-perspective-the-new-rules-of-relationship-management/comment-page-1/#comment-422 intelestream Fri, 23 Apr 2010 04:56:03 +0000 http://davaidavai.com/?p=1271#comment-422 I think it is a good map of Social CRM, albeit a bit complicated... It's not an easy subject to define. No trend is easy to really pinpoint when it is still in the early stages of growth. We tried to simplify the subject in a recently published whitepaper which defines the concept of Social CRM, offers strategies that can help organizations better leverage social networking as part of their overall customer management strategy, and outlines steps that businesses can take to develop a tangible integration between social networking and traditional Customer Relationship Management. The paper can be read at <a href="http://www.intelestream.net/en/whitepapers/the-power-of-social-crm.html" rel="nofollow">http://www.intelestream.net/en/whitepapers/the-...</a> <br>Best! I think it is a good map of Social CRM, albeit a bit complicated… It's not an easy subject to define. No trend is easy to really pinpoint when it is still in the early stages of growth. We tried to simplify the subject in a recently published whitepaper which defines the concept of Social CRM, offers strategies that can help organizations better leverage social networking as part of their overall customer management strategy, and outlines steps that businesses can take to develop a tangible integration between social networking and traditional Customer Relationship Management. The paper can be read at http://www.intelestream.net/en/whitepapers/the-…
Best!

]]> http://davaidavai.com/2010/03/07/my-perspective-the-new-rules-of-relationship-management/comment-page-1/#comment-409 Jeremiah Owyang’s “Altimeter Report: The 18 Use Cases of Social CRM, The New Rules of Relationship Management” Mon, 12 Apr 2010 17:54:47 +0000 http://davaidavai.com/?p=1271#comment-409 [...] does a detailed review of the paper, adding additional points, really extends the conversation * Gerald Hensel did not find it boring * Adam “The Metz” suggests sales 2.0 folks read the paper * Mitch expands on use case rapid [...] [...] does a detailed review of the paper, adding additional points, really extends the conversation * Gerald Hensel did not find it boring * Adam “The Metz” suggests sales 2.0 folks read the paper * Mitch expands on use case rapid [...]

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